Progress intensive course

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using out inter active online training you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the ITIL exam required for entry into the future ITIL v3 intermediate-level training courses.

Certification

The Foundation Certification Exam is included in the course. The Foundation exam is a 40 question multiple-choice exam, one hour in length.  You need 28 questions passed out of 40.

Course Focus

The aim of the course will be to give you an overview of the topics in ITIL® Version 3 as follows :

• Service Management as a practice
• Understand the concept of good practice
• The concept of a service
• The concept of Service Management
• Define processes, roles and functions

Key benefits in going with southstep

Unlimited access for 12 months
Free Tutor support hotline for 12 months 24/7
Track your progress with our unique reporting management system
Get training within minutes of your order
Free skill assessments and interactive practice questions
Your own course preference - Modify the course to best suit your style of learning
30 hours to complete (For an average student)
Latest Version v3.5 courseware
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